Expand Menu Close Menu

Don't search. Find

We don't think about houses. We think about homes.

More thought built in
Our customer charter

Porter Davis isn’t just any building company.

We started with a bunch of guys who wanted to make a difference by treating customers with respect and by carefully thinking things through to deliver homes that meet your changing lifestyle needs. That DNA lives on in our business. It’s driven by our founder, expressed in our belief and reflected in our manifesto and comes to life in how we treat you.

Let’s face it, building a new home is a BIG deal – and you’re bound to have questions. We asked for feedback from customers and when necessary we have made the changes necessary to ensure we are giving you all the support you need. Our promise to you is that you will always have someone to talk to if you have any questions along the way.

You want your home to be perfect. We get that. That’s why we employ detail obsessed designers and builders. They obsess over things like quality and craftsmanship. Some might say they are perfectionists. We think that’s a good thing.

Build more beautiful

What we live by

  • Build with award winning design

    Our homes have been nationally awarded as some of the best homes. And it's that award-winning thinking that's built into your new home.

  • Build with award winning interiors

    Your journey, your blank canvas. Our team of qualified interior designers will help uncover your style and build a home that's the ultimate expression of you.

  • Build with more personalisation

    Whether you've got a very specific idea of what you want, or you have no idea and need the help of an expert, first we’ll listen, then think, then get obsessed with how it looks.

  • Build with our total respect

    If you want no surprises, no hidden extras, and fixed start and finish dates, then we respect that. So that’s what you get.

Our promise to you

If it doesn't work for you, it doesn't work for us.

At Porter Davis we drive a customer-obsessed culture. From the day you reach out to us to the many years after you have moved in - we want your journey with Porter Davis to be a positive and rewarding experience.

We put your needs at the heart of everything we do

Service

  • Respond within 24 hours to your emails.
  • Ensure that an experienced Building Coordinator is assigned to you throughout the building of your new house.
  • Provide you with the name and mobile phone number of the Construction Supervisor overseeing the construction of your new house.
  • Provide, at a minimum, weekly updates and progress reports during your build.
  • Provide effectively and timely responses to any issues or disputes.
  • Welcome your feedback, either complimentary or critical via 1300 799 105 or tellus@porterdavis.com.au.
  • Return your phone call within the same day wherever possible.
Open and honest communication

Transparency

  • Ensure that you have a detailed quote with a 30 day validity period so you don’t feel any pressure to purchase before you are ready.
  • Guarantee you a month of site start.
  • Guarantee you the month that your house will be completed.
  • Provide you with clear information about every step in the process of building a new house.
  • Provide a fixed price contract so you know exactly what your new house will cost to construct.
  • Use the HIA New Home Building Contract and provide you with a copy of our contract in advance of signing.
  • Provide complete and clear pricing and inclusions documentation.
  • Clearly explain our variations policy.
  • Clearly explain your cancellation rights.
An enduring commitment to getting it right

Quality

  • Build you a quality house, with the reassurance that if there is a problem where we are at fault we will fix it.
  • Offer to meet you on site to conduct joint inspections during business hours.
  • Provide you with a New Home Information Pack at completion of your new house, including manufacturer’s warranties.
  • Use BSS Group to provide an independent quality inspection of your house.
  • Provide a warranty inspection three months after settlement.
  • Provide seven day per week New Home Care email and customer phone line monitoring.
Customer-obsessed, constructive and helpful

Issue resolution

Our policy

Health and safety

Our commitment to health, safety and well-being is firmly ingrained across all aspects of our workplace. The past 20 years has seen us continually strive to reduce risks, and protect our people, by building a culture where safety comes first. Download our Health and Safety policy below.

OHS Policy 2019